Who handles billing
UX Quest Pro subscriptions are sold through our reseller, Paddle.com Market Limited, who acts as the Merchant of Record for your purchase. Paddle handles payment processing and, where applicable, refunds on our behalf.
14-day money-back guarantee
If you're not happy with Pro, contact us within 14 days of your first payment for a full refund — no questions asked. This mirrors (and, for non-EU customers, matches the spirit of) the EU's statutory 14-day withdrawal right for digital subscriptions.
After the first 14 days
- You can cancel your subscription at any time from Settings, or via Paddle's customer portal (linked in your receipt email).
- Cancelling stops future renewals. You keep Pro access until the end of the period you already paid for.
- We don't provide partial or prorated refunds for the unused part of a billing period, except where required by law or at our discretion for a genuine service issue (e.g. a billing error, or the app being unavailable for an extended period).
How to request a refund
Email hello@uxqst.com with your account email and the reason for the request. Approved refunds are issued by Paddle back to your original payment method, typically within 5–10 business days.
Chargebacks
If you have an issue with a charge, please contact us first — we'd rather resolve it directly than have you go through your bank or card issuer, which can delay a resolution and may temporarily restrict your account.
Changes
We may update this policy; we'll revise the "last updated" date above when we do. See also our
Terms of Service.